Shopping at Pintel Store
As a Pintel™ authorized international seller, PINTEL STORE guarantees the authenticity of every product we stock. All items will also include the designer's own proof of authenticity. Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter.
All pricing and currency are displayed in Euro (€ EUR). We may change the prices on the website at any time and without any notice.
International Duties and Taxes
International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout. Alternatively, your order may not include taxes and duties. It is the customer's responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.
You can add and remove products from your shopping bag before you checkout. Upon checkout, you will be asked to sign into your PINTEL STORE account. On the checkout page you can enter a new address, or select an address you have previously used. Then select your payment method. When you are ready to place your order, click confirm. Shopping at PINTEL STORE is safe. Personal information provided on pintelstore.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the Security & Terms section.
We currently accept payment by Visa, MasterCard and PayPal. Amex and Discover cards are supported through the Paypal guest or member checkout. Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. We will only charge the pre-authorisation when the order is packed and ready for shipment. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.
You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox. Please review the order confirmation and contact us here if you see any errors. You can also review the details of your order from your PINTEL STORE account, under Order History.
You can verify the status of your order at any time from your PINTEL STORE account, under Order History. Please note that we ask for a standard processing time of up to five business days (not including weekends or holidays) from the time your order is placed. A "Processing" status means that your order has not yet been shipped. A "Pending payments" status means that your payment failed for some reason (please contact your bank or PayPal support service for additional information). You will receive a tracking number by email once your order has been shipped.
Order Changes and Cancellations
You can request an order change or cancellation as long as it has not been packed and/or shipped. Requests can be made via contact form. Your order will be on hold until our Customer Care team can review your request.
Simply click on the "Select a Size" menu to view all available sizes. We understand that picking a size can be difficult sometimes, which is why we offer the following information to help you make a decision.
Size Conversion Chart
You can find our size conversion chart by clicking on the "View Size Chart" on the product page. This chart is meant as a general guide only. The most accurate information we can provide you with regarding an product’s size will be its exact measurements.
Still Unsure About a Product's Size?
If you are still unsure about an product’s size, please contact us so that we can assist you further. If detailed measurements are not already available online, we can email you the information within one business day.
Seasonal Sales, New Arrivals, and Promotions
Signing up for our newsletter is the best way to receive updates about new arrivals, upcoming sales and promotions. You can subscribe when creating an account, or by entering your email address in the "Newsletter Signup" section at the bottom of any page on PINTEL STORE.