Returns

Returns Policy

All returns must be authorized by us before sending merchandise back. Simply contact us to request a return authorization number within 14 days of the order's delivery date.

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of PINTEL STORE.

Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the PINTEL STORE warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of PINTEL STORE.

All returned merchandise should be declared as a "Returning Merchandise" on the customs declaration; without this the return may not be successful or may incur additional fees. Complete return instructions will be provided upon request.

Returning address: Pintel LLC Minsk, Surganova St., 61 Business Center "Zebra", office 502, 2201010, Belarus.

Size Conversion Chart & Measurements

xs s m l xl
US 2 4 6 8 10
1/2/3 0 1 2 3 4
United Kingdom (UK) 6 8 10 12 14
Italy (IT) 38 40 42 44 46
France (FR) 34 36 38 40 42
xs s m l xl
Bust cm 77 - 81 82 - 88 88 - 93 94 - 97 98 - 102
inch 30 - 31.9 32 - 34.6 34.6 - 36.6 37 - 39 39.6 - 41.6
Waist cm 60 - 64 65 - 69 70 - 74 74 - 78 78 - 82
inch 23.6 - 25 25.6 - 27.1 27.5 - 29.1 29.1 - 30.7 30.7 - 32.3
Hips cm 85 - 90 91 - 96 97 - 103 104 - 108 109 - 114
inch 33.4 - 35.4 35.8 - 37.8 38.1 - 40.5 40.9 - 42.5 42.9 - 44.9
If you are not sure about your size please contact us.
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Currently we set up our payment system. It may take a bit longer than we expected. If you can not wait and you really want to buy our dresses right now, please contact us. We apologize for any inconvenience.

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