Shipping & Handling
Shipping Fees and Delivery Times
Shipping service used by PINTEL STORE is free of charge to any destination worldwide and provide a tracking number and full insurance (EMS Express International). Moreover, we offer our customers additional opportunity to use FedEx service on a paid basis. Cost of service provided by the company is calculated automatically for each country when filling out the shipping address on the checkout page. Please allow up to five business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.
Missing Tracking Information
Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact us so that we can assist you further.
Returned to Sender Packages
If your package is not successfully delivered and is sent back to PINTEL STORE by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise.
How to Find a Delivered Package
If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps:
— other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.
— was the package signed for? If so, do you recognize the name? Please ask them if they received the package.
— do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.
— do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.
If you are still unable to locate your package, please contact us so that we can assist you further.