Ordering at Pintel Store
As a Pintel™ authorized international online orders aggregator, PINTELSTORE.COM guarantees the authenticity of every item we stock. All items will also include the designer's own proof of authenticity. Given the amount of orders we process each day, the availability of any item on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter.
All pricing and currency are displayed in Euro (€ EUR), United States Dollar ($ USD), Russian Ruble (₽ RUB) and New Belarusian Ruble (BYN). We may change the prices on the website at any time and without any notice.
International Duties and Taxes
International duties and taxes are determined by the shipping address entered at checkout. No taxes and duties are included in the price of your order. It is the customer's responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.
You can add and remove products from your shopping bag before you checkout. Upon checkout, you will be asked to sign into your PINTELSTORE.COM account. On the checkout page you can enter a new address, or select an address you have previously used. Then select your payment method. When you are ready to place your order, click confirm. Shopping at PINTELSTORE.COM is safe. Personal information provided on PINTELSTORE.COM is transmitted through a secure server using encryption technology. For more information, please consult the Terms & Condition section.
We currently accept payment by Visa, MasterCard, BelCard, Amex and Discover cards. In case you pay by credit or debit card actual transaction occurs through the WebPay system (www.webpay.by). A secure WebPay's server establishes an encrypted connection using a secure TLS protocol and confidentially receives all card information of client's payment (card number, card holder's name, expiration date and CVC / CVC2 number). After making a bank card payment it is necessary to save the received email payment confirmations from PINTELSTORE.COM. It may be necessary for verification with the card account statement in order to confirm the completed transactions. A sample of the check confirming that order at PINTELSTORE.COM placed successfully is available by link.
You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox. Please review the order confirmation and contact us by the phone +375 29 6850090, write email to firstname.lastname@example.org or fill contact form if you see any errors. You can also review the details of your order from your PINTELSTORE.COM account, under Order History.
You can verify the status of your order at any time from your PINTELSTORE.COM account, under Order History. Please note that we ask for a standard processing time of up to ten business days (not including weekends or holidays) from the time your order is placed. A "Processing" status means that your order received but has not yet been shipped. A "Pending payments" status means that your payment failed for some reason (please contact your bank support service for additional information). You will receive a confirmation email with tracking number once your order has been shipped, and order status will be changed as "Complete".
Order Changes and Cancellations
You can request an order change or cancellation as long as it has not been packed and/or shipped. Requests can be made via contact form. Your order will be on hold until our Customer Care team can review your request. Please note that each item ordered at PINTELSTORE.COM is made individually and directly to order. Therefore, the order that was sent with a tracking number and has the status "Complete" cannot be changed or canceled.
Simply click on the "Select a Size" menu to view all available sizes. We understand that picking a size can be difficult sometimes, which is why we offer the following information to help you make a decision.
Size Conversion Chart
You can find our size conversion chart by clicking on the "View Size Chart" on the product page. This chart is meant as a general guide only. The most accurate information we can provide you with regarding an product’s size will be its exact measurements.
Still Unsure About a Product's Size?
If you are still unsure about a product’s size, please contact us so that we can assist you further. To do this, please, contact us using contact form on our website. If detailed measurements are not already available online, we can email you the information within two business day. Moreover, you can choose Made-to-measure option and order any item according to individual measurements of your figure — the cost of the order will not be changed.
Seasonal Sales, New Arrivals, and Promotions
Signing up for our newsletter is the best way to receive updates about new arrivals, upcoming sales and promotions. You can subscribe when creating an account, or by entering your email address in the "Newsletter Signup" section at the bottom of any page on PINTELSTORE.COM.